Terms & Returns Policy

Returns Policy

We only accept returns if there is an issue with the product or delivery that results in a faulty item. We strive to resolve any problems by offering a replacement or a full refund for damaged or faulty goods.

Exemptions

Returns are not accepted for:

  • Perishable goods (e.g., Pic n’ Mix, Chocolate, wrapped candy).
  • Opened or consumed items.

Refund Process

Once we receive your return request, we will immediately look to resolve the issue, and should you request a refund for the faulty product, the credit will be applied to your original payment method within 7 working days, or refunded in cash by driver upon collection.

Late or Missing Refunds

If you have not received your refund after 7 days, check your bank or credit card account, as processing may take time. Contact us before your bank or card issuer, if delays persists, for further help, contact us at contact@candy-box.co.uk/ and we will find a resolution.

Sale and Clearance Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable and purchased at your own discretion.

Exchanges

We only replace items that are defective or damaged. Please contact us on our live chat on our website or email us at contact@candy-box.co.uk if you need an exchange. You may be required to return the defective product for review.

Discounts

From time to we may offer discounts, these discounts cannot be used in conjunction with other coupons. Candy Box retain the right to refuse discounts or withdraw at any time.

Gifts

If the item was marked as a gift and delivered directly to you, you will receive a gift credit for the value of the return. If the gift was not marked as such, we will refund the purchaser.

Delivery Costs for Returns

You do not need to cover delivery costs if your return is due to a faulty product or delivery issue. We will arrange a replacement or fix the issue at no extra cost to you.

Allergen Information

Allergen information is displayed on product packaging and on the product page. All Candy Box prepared items such as Pick n Mix & Desserts like Waffles are packed in an environment that handles soya, gluten, dairy, and nuts. Please contact us if you are unsure about any allergen-related concerns.

Page last updated Oct 2024